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Terms and Agreements
Welcome to Pristine Clean Co. These Terms and Agreements (“Terms”) govern your use of our website, www.pristineclean-indy.com, and the services we provide (“we,” “us,” or “our”). By accessing or using our website and services, you agree to comply with and be bound by these Terms. If you do not agree with these Terms, please refrain from using our website or services.
Pristine Clean Co. offers home and commercial cleaning services. A detailed list of our services is available on our website and may be subject to additional terms and conditions.
2.1 Eligibility
You must be at least 18 years old to use our website and services. By using our services, you confirm that you meet this age requirement.
2.2 Account Registration
Certain features of our website may require you to register for an account. You agree to provide accurate, current, and complete information during registration and to update this information as needed. You are responsible for safeguarding your password and for all activities under your account.
3.1 Pricing
Prices for our services are listed on our website and are subject to change without prior notice. We reserve the right to modify or discontinue any service at any time.
3.2 Payments
You agree to pay all charges for the services you purchase. Payments must be made using a valid credit card or other accepted methods as specified on our website. By providing payment information, you confirm that you are authorized to use the designated payment method.
We understand that emergencies may arise, requiring the cancellation of your cleaning appointment. To avoid fees, please provide at least 24 hours’ notice. Late cancellations or no-shows will incur a $50 fee. Providing timely notice helps us manage our schedule effectively.
You can notify us of cancellations via email or SMS. If you do not provide the required notice, the cancellation fee will automatically apply.
For appointment adjustments, such as rescheduling, please contact us. We will do our best to accommodate your needs while maintaining our schedule.
To ensure timely service delivery, we have a rescheduling policy with the following fees:
Pristine Clean Co. does not issue refunds. Instead, we are committed to resolving any service issues. If you are not satisfied, we will address your concerns by re-cleaning any areas that were missed.
Please provide photographic evidence of any missed areas for our review. We will investigate and work with our cleaning team to resolve the issue promptly.
Valid Claims:
Valid claims involve additional services that were not completed, such as inside the fridge, cabinets, or oven.
Invalid Claims:
Claims related to minor details or issues, like dust re-entering after cleaning, are considered invalid. Our cleaners strive to address all areas, and we appreciate your understanding as we work to maintain high standards.
To the fullest extent permitted by law, Pristine Clean Co. shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits or data, resulting from your use or inability to use our services or any unauthorized access to your information.
These Terms will be governed by the laws of the state where Pristine Clean Co. is headquartered, without regard to its conflict of laws provisions.
We reserve the right to modify these Terms at any time. If changes are significant, we will notify you at least 30 days in advance. Your continued use of our services after any changes constitutes acceptance of the new Terms.
If you have any questions about these Terms, please reach out to us at:
Pristine Clean Co.
Email: info@pristineclean-indy.com
Phone: (317) 646-1283
By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Agreements.
Pristine Clean strives to provide the highest level of quality, service and value to each and every customer.
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