Satisfaction Policy

If you are ever unhappy with any area that’s been cleaned, please contact your local office within 24 hours of the clean, and they will gladly return the next day to address any concerns. 

The experts at Pristine Clean Co. are committed to providing thorough house cleaning services for our valued customers nationwide. In order to accomplish this goal, we adhere to strict standards that remain consistent across the board. 

Since our founding mission has been to serve and make the lives of our clients easier. Our talented teams work hard every day to provide the best cleaning service possible. We pride ourselves on going above and beyond to ensure that we impress our clients. 

We believe each home is unique in its own way. For that reason, we customize our services based on your specific needs and provide a tailored-fit cleaning service for each home we service. To ensure that you are satisfied with your services, we have included a service checklist. Please use the appropriate checklist to conduct your final walk-through inspection. If any areas were overlooked or needed extra attention, the issue will be corrected on a re-clean.

General Questions

Simply visit the type of service you would like and click   flow to book a cleaning and as you provide information about your house and schedule, your quote will dynamically adjust.

Absolutely not! We wouldn’t want pushy sales people coming to our house so we would never do that to you. You can get a quote and book your cleaning online. It takes about one minute.

Cleaning supplies are included by default.

Please get in touch with us right away and we’ll make arrangements to rectify the situation. We have a satisfaction guarantee that we stand by.

Cleaning Questions

There’s a checklist of what gets cleaned in every room of your house during a standard cleaning. You can also request extra items via your customer dashboard.

We offer a range of services from weekly standard cleaning, to one-time deep cleaning, to move-in and move-out cleaning.

Only one cleaner is sent to your home. If you’re on a recurring schedule, we’ll do our best to match you with the same person going forward.

Absolutely. The cleaners go through a screening process that includes a police background check, reference checks and in-person interviews. We also require significant experience in residential house cleaning to work with us.

Scheduling Questions

Yes, we accept same day bookings 8 hours prior to your requested service time.

It’s completely up to you. If you’re not going to be home, make sure you let us know how to access your home by putting the information in your service estimator.

Yes, our cleaners are required if clients opt into one on one updates via our app. However, we allow a one-hour window due to traffic and weather circumstances. In scenarios where your cleaner will be late, you will be contacted to let you know the ETA.

You are not charged until after the cleaning has been completed. Your invoice will reflect only the amount of time that your cleaner was actually at your home working, rounded-up to the nearest 15 minute increment.

No, you can cancel service anytime with fees included if cancellation is within our 24 hour notice policy.