At Pristine Clean, we understand that a clean home or rental space is essential for comfort, health, and an amazing first impression. Below are some of the most common questions we receive, along with detailed answers to help you make an informed decision.
1. What services do you offer?
We provide a full range of professional cleaning services, including:
✅ Routine Cleaning – Routine maintenance to keep your space fresh and tidy.
✅ Deep Cleaning – A top-to-bottom, detailed clean for a refreshed home.
✅ Airbnb & Rental Turnover Cleaning – Fast, reliable, and detailed staging to impress every guest.
✅ Move-In/Move-Out Cleaning – Helping you leave (or move into) a spotless home.
✅ Carpet & Upholstery Cleaning – Removing dirt, stains, and odors for a fresh feel.
✅ Window Cleaning – Streak-free shine inside and out.
✅ Hot Tub Cleaning – Ensuring a sanitary and guest-ready spa experience.
2. What makes your cleaning service different?
We go beyond just “cleaning”—we deliver exceptional results with a personal touch:
✅ Trained & Experienced Professionals – Our team is highly skilled in cleaning and staging techniques.
✅ Eco-Friendly & Safe Products – We prioritize health, safety, and sustainability.
✅ Customized Cleaning Plans – Tailored services based on your specific needs.
✅ Attention to Detail – We clean areas often overlooked, ensuring a pristine finish.
✅ Reliable & Punctual – We show up on time and get the job done right.
3. Do I need to provide cleaning supplies?
No. We come fully equipped with premium cleaning products and tools to get the job done efficiently. If you have specific products you’d like us to use, just let us know!
4. How long does a deep clean take?
The time varies based on the size and condition of the space. On average:
✔ Standard cleaning: 1.5 - 3 hours
✔ Deep cleaning: 3 - 6 hours
✔ Move-out cleaning: 4 - 8 hours
We always give an estimated time frame upfront so you know what to expect.
5. Do you offer same-day or emergency cleaning services?
Yes. We understand that sometimes you need a quick turnaround. While availability varies, we do our best to accommodate same-day or last-minute requests.
6. How does Airbnb/rental turnover cleaning work?
We specialize in Airbnb & short-term rental cleanings to keep your listing guest-ready at all times. Our service includes:
✔ Deep sanitization of high-touch areas
✔ Restocking essentials (if requested)
✔ Staging & bed-making for a professional look
✔ Reporting damages or missing items
✔ Before & after photos upon request
With our detailed Airbnb cleaning checklist, your guests will always walk into a 5-star experience!
7. Can I customize my cleaning service?
Absolutely! We tailor our cleaning services to your exact needs. Whether you want us to focus on specific areas or have special requests (e.g., green cleaning products, pet-friendly solutions), we’re happy to adjust!
8. How do I book a cleaning service?
It’s easy! You can book through:
📞 Call/Text: 317-646-1283
📧 Email: info@pristineclean-indy.com
🌐 Online Booking: Click on any service page and Click "Book Now"
Simply provide your preferred date, time, and details about your space, and we’ll take care of the rest!
9. Do you offer discounts for recurring cleanings?
Yes! We love rewarding loyal customers. We offer discounted rates for weekly, biweekly, and monthly cleaning services. Contact us to set up a recurring schedule that works for you!
10. What happens if I need to cancel or reschedule?
We understand that plans change. We ask for at least 24-hour notice for cancellations or rescheduling. Same-day cancellations may be subject to a fee to compensate our cleaners for their time.
11. Do I need to be home during the cleaning?
Not at all! Many of our clients prefer to go about their day while we clean. If you’re comfortable, you can provide access instructions, and we’ll handle everything while you’re out.
12. Are you insured?
Yes! We are fully insured for your peace of mind. In the rare case of accidental damage, we take full responsibility and will work quickly to resolve any issues.
13. How do I pay for the cleaning service?
We accept:
💳 Credit/Debit Cards (4% service fee applies)
A 25% initial deposit is due in order to be placed on our schedule. The remaining due balance is due upon completion of the service.
14. Can you clean pet-friendly homes?
Absolutely! We love pets. We use pet-safe, non-toxic products and take extra care to remove pet hair, dander, and odors. If your pet will be home during the cleaning, just let us know!
15. Why should I invest in professional cleaning instead of doing it myself?
A professional cleaning service saves you time, effort, and stress. Our expert team ensures a deeper, longer-lasting clean than regular household cleaning. Plus, our attention to detail helps prevent long-term buildup, allergens, and bacteria—keeping your home or rental space fresh, reset, and welcoming