Satisfaction Policy

PristineCleanCo. is committed to delivering high-quality service. To ensure fairness and clarity, the following policies apply:

Refunds are not provided under any circumstance.

Clients must notify us within 1 hour of service completion with clear photo or video evidence of any valid concerns for review.

Valid claims are limited to areas listed in the service package scope that were not cleaned at all or were visibly overlooked.

If a claim is approved, PristineCleanCo. will provide a one-time complimentary re-clean of the specifically affected areas only. Full-home re-cleans are not provided. Re-cleans must be scheduled within 48 hours of approval and are subject to Team availability.

• The property must remain in the same condition as when service was completed. Additional dirt, trash, new mess, or foot traffic after our departure voids the re-clean guarantee.

❌ The following do not qualify as valid claims:

Minor imperfections or areas requiring deep restoration beyond normal cleaning

Stains, odors, grout discoloration, paint marks, mineral buildup, mold, rust, or caulking damage

Dirt or dust tracked in by movers, contractors, residents, pets, or visitors after service

Wear-and-tear issues, damaged surfaces, or areas requiring repair rather than cleaning

Heavy buildup from long-term neglect that may require multiple treatments

Issues arising from cluttered spaces, blocked access, or unsafe conditions

• Unrealistic expectations such as “brand new” results on aged surfaces

  Requests outside the original service scope or property size booked

  Claims made after new tenants, contractors, movers, or cleaners have entered the property